|The large decal on the wall of Maeve's pack area was her unique idea to make the room special and different. It remains one of the most colorful work spaces throughout all of Merit's facilities. - Photo by Backer McKenzie|
At Merit Medical's Galway facility, Quotes and Samples Analyst, Maeve Harris, enjoys meeting directly with physician customers and helping them find solutions that make their jobs more efficient.
Maeve's Unique Role at Merit Medical: A Merit sales rep from Europe or a distributor from the Middle East or Asia will come to me if one of their physician customers wants a procedure pack. They'll tell me what they want in that procedure pack and I'll price it out and build a non-sterile sample to send to the customer. The procedure pack will include everything the doctor needs for that specific procedure, from devices to accessories that Merit doesn’t manufacture, like drapes. These packs save a lot of time for the hospitals and make the doctor's job more efficient. Once the doctor orders the pack, my job is done until they want to make a change – then they come back to me.
Why she loves coming to work every day: The doctors come to our Vision Building in Galway to meet with me and pull product from our shelves. We collect it all in the pack work area and I build the pack with the customer. I get to meet many new people all the time – our international sales reps and our customers. Every day is different. I really enjoy being able to find solutions for our customers and seeing their appreciation for the opportunity to visit the beautiful Merit facility and the customized efforts we make on their behalf.
On why she stays settled at Merit: I grew up in the middle of Ireland. I've lived in several places, as distant as Australia. I've tried a few different careers. I was a bit of a wanderer until I moved to Galway to work for Merit six years ago. I started on the production line and later became team leader, eventually helping to start Merit’s custom packs business in 2012 – the first production lot was very exciting! I feel very lucky to have been moved up from production – Merit has given me opportunities. There's always something new for me to learn here and it keeps me going.
After work: I love hiking in the mountains and beauty of Ireland. I come from a large family - four sisters and one brother and my nieces keep me very busy!
If you could send one message to our customers: Merit provides a very individually tailored product and experience for our customers. Other companies claim that they customize, but they don’t customize like we truly do.